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CTCA-Anywhere

CTCA Anywhere®

A TELEHEALTH PROGRAM

CTCA Anywhere® brings expert cancer care closer to you, when and where you need it. We understand it’s not always possible to travel to the hospital for every appointment, so we designed our telehealth services to make it easy to get support along your cancer journey, and to stay connected with your team of cancer care experts. And, during the COVID-19 pandemic, CTCA Anywhere allows you to visit your doctors or other members of your cancer care team from the safety and comfort of your own home. Log in for quick, simple, secure access to nutritional consultations, genetic counseling and remote appointments with key members of your care team, including genetic counselors and other supportive care providers.

Cancer Treatment Centers of America® (CTCA) uses Microsoft Teams to conduct CTCA Anywhere telehealth visits. MS Teams is an all-in-one platform that allows users to collaborate and communicate, via chat (IM), online meetings, calls, file management and a project workspace.

CTCA Anywhere services include: 

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Oncology Clinic at Home: Patients who meet certain criteria can receive specific chemotherapy or immunotherapy infusion or injections from the comfort of their home. Learn more.

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Clinical genetics: Stay connected with the precision medicine team at CTCA®, which is staffed with experts trained to deliver cancer genetics education and counseling tailored to each patient.

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See your doctor: Connect with your CTCA care team without having to travel for your care. CTCA Anywhere offers you access to your doctors and clinicians for services such as post-surgical follow-up.

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Ask an expert:  Access services such as pre-treatment consultations and  behavioral health, which are designed to help improve your quality of life and manage side effects.

CTCA Anywhere capabilities are always evolving. Check with your care team to find out what services are available to you.

How it works

  1. After scheduling a telehealth appointment, you will receive an email with the appointment information.
  2. The day before your telehealth appointment, a member of the CTCA Support Services team will contact you to make sure you are ready for your visit from a technical standpoint and answer any last-minute questions you may have. You will also receive a reminder email on the day of your appointment.
  3. At the time of the appointment, click on the link to join the meeting. It may look something like this:
    MS-Teams-Telehealth-Email
  4. If you are on your laptop or desktop, you will be prompted to join the meeting via a web browser:
    MS-Teams-Telehealth-Join-Desktop
    MS-Teams-Telehealth-Join-Desktop
  5. If you are on your mobile device, you will be prompted to download the MS Teams App. (Please see additional guides below for joining a Teams meeting from an Apple or Android device).

    Join Teams meeting from an Android device:

    Read the guide for an Android device

    Join Teams meeting from an iOS device:

    Read the guide for an iOS device
  6. After joining the meeting, you will be placed into a virtual lobby until the provider is ready to admit you to your appointment:
    MS-Teams-Telehealth-Join-Desktop
  7. If the Microsoft Teams video fails during the appointment, you and the provider may reconnect using the audio-only dial-in information in the body of the email.

What are the potential benefits to a CTCA Anywhere virtual visit?

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It is fast and convenient. Seeing a CTCA provider by video conference means you don’t have to travel or miss work, offering you access to your providers wherever you may be, as long as a Wi-Fi connection is available.

secure

It is secure. Our secure connection complies with all federal laws protecting the privacy of your medical information.

affordable

It is affordable. CTCA Anywhere offers a more cost-effective way to stay in contact with your CTCA providers without the expense of travel or time away from work.

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It is a bridge to on-site care. CTCA Anywhere doesn’t replace in-person care, but it provides a safe and convenient option to help patients and doctors stay connected.

Hours and availability

Our virtual visits are available by appointment only. Our specially trained telehealth schedulers will work with you to find an appointment time that is convenient for you. Appointments will be scheduled during typical office hours.

Where can I use CTCA Anywhere?

CTCA Anywhere may be used from any location that offers a Wi-Fi connection. It’s helpful when your doctor’s office is closed, you’re too sick or busy to see someone in person, or when you’re unable to travel for routine appointments.

Telehealth services are not available in all states. Check with your care team to find out what services may be available to you.

How much does it cost?

Visits on CTCA Anywhere range in price according to the type of care provided and your insurance plan.

Who are the providers on CTCA Anywhere?

The clinical services offered on CTCA Anywhere are provided by CTCA, a national network of hospitals and outpatient care centers specializing in treating adult patients with cancer.

Our experts:

  • Are U.S. board-certified, licensed and credentialed professionals
  • Treat only cancer, offering them a level of experience gained from working exclusively with cancer patients
  • Have published bio profiles, so you may read about their educational background and clinical experience
  • Are oncology-trained doctors with expertise in their field

Can my spouse or other family members watch my CTCA Anywhere visit?

Anyone in your family who wants access to your CTCA Anywhere visit may receive a link to join.

Questions and assistance

CTCA telehealth offerings are:

  • HIPAA compliant
  • Easy to use, and do not require providers or patients to create an account to access

If you have any other questions, contact our support team,

Patient Telehealth Support Hotline: 800.234.0577
Telehealth Support Email: CTCATelehealthSupport@ctca-hope.com